Privacy policy

At Elmilana, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or purchase from our website.

1. PERSONAL INFORMATION WE COLLECT

When you make a purchase, we may collect information you provide, including your name, billing and shipping address, email address, phone number, order details, and payment information.

When you browse our website, we may automatically collect your IP address, browser type, device information, operating system, and information about how you use our website.

We also use cookies to maintain your shopping cart, remember your preferences, improve our website, and understand how visitors use our services.

2. HOW WE USE YOUR INFORMATION

We may use your information to:

Process and fulfill your orders
Process payments and arrange shipping
Provide customer service
Send order confirmations and updates
Improve our products, website, and services
Prevent fraud and protect our website
Send marketing communications when you have provided consent
Comply with applicable laws

We may also use information to communicate important updates about our services, policies, or your account.

3. CONSENT

When you provide personal information to complete a transaction, we use it for that specific purpose.

If we need your information for marketing or another purpose, we will request your consent where required by law.

You may withdraw your consent to marketing communications at any time by contacting us at hello@elmilana.com or using the unsubscribe option provided in our marketing emails.

4. DISCLOSURE OF INFORMATION

We may share your information with trusted service providers that help us operate our business, including payment processors, shipping providers, website services, analytics, marketing, and customer support providers.

We only share information when reasonably necessary to provide these services or operate our business.

We may also disclose information when required by law or when necessary to protect our rights, customers, or website.

5. SHOPIFY

Our store is hosted on Shopify, which provides the e-commerce platform used to operate our online store.

Your information may be stored and processed through Shopify and the services necessary to operate our store.

For more information, please review Shopify's Privacy Policy and Terms of Service.

6. PAYMENT

Payments are processed through the payment providers available at checkout.

Payment information may be securely processed by these providers in accordance with their privacy policies and applicable security standards.

7. THIRD-PARTY SERVICES

We may use third-party providers to support our business, including payment processing, shipping, analytics, advertising, email marketing, and customer support.

These providers may have their own privacy policies governing how they handle your information.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices of those websites.

8. DATA SECURITY AND RETENTION

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

We retain information only as long as reasonably necessary to fulfill orders, provide services, prevent fraud, resolve disputes, and comply with legal obligations.

9. YOUR PRIVACY RIGHTS

Depending on where you live, you may have the right to request access to, correction, or deletion of your personal information, withdraw consent, or opt out of certain marketing communications.

California residents may have additional privacy rights under applicable California law.

To exercise an applicable privacy right, please contact us at hello@elmilana.com. We may need to verify your identity before processing your request.